Job Opportunities at UNHCR 2021, Filing Assistant

Filing Assistant 

Eligible Applicants

This position is advertised open to internal and external applicants.

Procedures and Eligibility

Interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS).

Duties And Qualifications

Filing Assistant

Organizational Setting and Work Relationships

The Filing Assistant is normally supervised by a more senior staff within the same Unit or in Protection or Operations Data Management Sections.

Subject to the nature of the task/assignment, he/she will work independently on routine tasks, and will request and follow instructions of the supervisor for more complex issues. Contacts are mainly with the colleagues in the same duty station. External contacts are limited to answering queries from other UNHCR offices and seeking information on individual case from other UNHCR offices.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.


  • Track incoming/outgoing files in the system and keep in the filing room when not in use by staff, in line with SOPs.
  • File correspondence/documents in the physical file and enter data in the database.
  • Ensure that an orderly and systematic filing system is maintained in the filing room (active and closed) for efficient and timely retrieval of files.
  • Ensure that the File tracking system is properly used by all staff in the office and that file movement within the office and between users is properly recorded in the system.
  • Ensure that the data which are mainly related to asylum seekers, refugees and persons of concern to UNHCR are correctly entered into the computer database and filed in the physical individual file.
  • Receive, record and forward incoming correspondence and manage its proper distribution to the responsible officers.
  • Draft routine correspondence and respond to queries relating to area of responsibility.
  • May be required to assist the protection and refugee status determination unit with maintaining and updating the interview schedule as well as communicating with applicant regarding their scheduled appointment.
  • Ensure the general maintenance and smooth running of the filing room, i.e. physical arrangement, cleanliness and security.
  • May be required to provide clerical and administrative support by stocking and supplying stationery, receive and dispatch of external and internal office pouches and handle all official documentation.
  • Make recommendations relating to the organization of the filing system.
  • Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

For G4 – 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher

Field(s) of Education

Not applicable.

(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses

Not specified.

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience


Not specified.


Completion of UNHCR learning programmes or specific training relevant to functions of the position would be an asset.

Functional Skills

IT-Computer Literacy

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Position Competencies

Core Competencies



Organizational Awareness

Teamwork & Collaboration

Commitment to Continuous Learning

Client & Result Orientation

Managerial Competencies

Not applicable.

Cross-Functional Competencies

Analytical Thinking

Planning and Organizing

Technological Awareness

Language Requirements

Please also note that English is essential for this Job Opening.

Additional Information

This is a Temporary Appointment initially for a period of six months.

Please note that UNHCR does not charge a fee at any stage of its recruitment process ( application, interview, meeting, travelling, processing, training or any other fees).

Qualified female and candidates with disabilities are encouraged to apply

Shortlisted Candidates will be required to sit for a test

In case of difficulties with application process please contact email:

Closing Date

The closing date for submission is 7 November 2021 Midnight Tanzania Time.




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