Job Location: Bungoma

Ref Code: BOM3

Division/Department: Retail Banking

Reports to: Branch Manager

Job Grade: Band 4

Unit: Branch Business


An updated CVA cover letter indicating the specific branch you are applying for on the subject of the cover letter

Job Purpose Statement:

To assign the department chief in by and large department administration, guaranteeing that appropriate processes, procedures and controls are followed at all times.

Back and guarantee arrangement of Excellent Customer Experience. 

Responsible for the day to day department operations guaranteeing convenient opening and closing of the department, benefit to the clients for all administrations, keeping tall level bank guidelines.


A College degree(Holders of a Trade related degree will have included advantage). 

A Master’s Degree will be an included advantage.


Proficient Managing an account Qualification (AKIB) or Bookkeeping capabilities will have an included advantage.

Desired work experience:

Least 6 years’ demonstrated working involvement in a Managing an account environment, with sound presentation to Branch Operations & Forms, 3 of which ought to be at a administration level;


2 inside a department operations part and at slightest two 2 inside client benefit roles.

Good understanding of the bank’s systems(T24,Omniflow & NOBS) Proven track record of reliably assembling client desires and surpassing set targets. 

Fabulous Bank item knowledge Flexibility, adaptability, enthusiasm and commitment to quality Client experience/Service delivery.



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