Branch: Kilimani Branch – Head Office
Department: Credit Risk Management
Reports to: Senior Manager – Debt Recovery & Remedial Management
To closely screen and collect from apportioned checking portfolio (1-90 days i.e. Ordinary & Observe category) inside all divisions of the Bank and strategizing for returning the accounts to performing status or and diminishing slippages/attrition to NPL.In development to this, the role-holder will grasp any other commitment as distributed by the Chief – Credit Watching & Recuperation.
KEY RESPONSIBILITIES AND ACTIVITIES:
-To proactively distinguish reprobate accounts (1-90days) and instantly amend the default to guarantee negligible steady loss to Non-performing Category.
-Ensure remedy rate (Overdue debts collections) of 95%(Minimum).
-Ensure that request letters as per the installment journal are and dispatched try 2-days and the individual phone follow-ups they made.
-Issue pre-listing takes note when the offices are 60 days in overdue debts.
-Track and archive early location of issue accounts and guarantee that they are raised and acted upon as per Collections Technique
-Entirely screen installment courses of action to guarantee compliance and heighten no-nonsense cases to the following level.
-Promptly go to customers’ demands and inquiries either through callbacks, faxing, or mailing asked documents.
-Arrangements not to outperform set budget through proactive organization of past due workplaces.
-Recommend to manage problematic accounts.
-Identify and recommend key learning lessons on lending decisions from accounts in PAR.
-Identify and earmark accounts for write-off.
-Identify accounts for early relegation to recovery.
SKILLS, COMPETENCIES & EDUCATION QUALIFICATIONS:
-University degree or above in a relevant business discipline e.g. business administration or finance.
-KCSE C+ with Maths – B and English – C+.
-3 a long time involvement in managing an account operations, with sound presentation to credit or loaning and Credit observing.
-Proven track record of consistently exceeding set targets.
-Versatility, flexibility, passion, and commitment to quality service delivery.
-Knowledge in legislation relating to the perfection of securities and requirements by regulating bodies.
-Good understanding of Sidian Bank Credit risk policy.
Implement Credit monitoring policies. i.e. exercise the enforcement process of recovering debts through constant calling, sending of SMS, demand letters & emails, issuance of notices, and ensure that no losses are incurred in terms of Credit Observing in conjunction with the Lawful office
PROFESSIONAL CERTIFICATION REQUIRED:
-Professional Banking qualification (ACIB) or Credit.
-Administration/Credit Monitoring will be an added advantage.