Job Ref. No. HRJIC628

Position: Relationship Director, Retail Medical We right now have an energizing career opportunity for a Relationship Director, Retail Restorative, Celebration Wellbeing Protections Restricted.

The position holder will report to the Maintenance Director and will be based at Head Office in Nairobi.

Role Purpose Under common supervision, the part holder is dependable for maintenance of existing commerce, substitution of misplaced commerce, modern commerce, benefit, keeping up and developing the relationship with the clients and mediators through the arrangement of amazing Client Involvement

Main Responsibilities

1. Proactively oversee a portfolio of plans apportioned by holding at the target set, keeping up, expanding premium & lives volume through natural development and by offering extra benefits and enhancements. 

2. Create topline by bringing in cutting edge exchange to meet the cutting edge commerce target and supplanting all reviving commerce lost. Reinforce BD in sensitive commerce whether unused or reviving. Continuously look for advertise insights for all commerce (new/existing) to back reestablishment and modern commerce on competitive pricing. 

3. Provide a given and comprehensive advantage to intermediaries/clients, acting at all times as the fundamental point of contact between client/intermediary and JIC and pass on the foremost hoisted level of client care to guarantee that desires are met and exceeded.

4. Guarantee clients are given with adjust cites for new/existing trade, corrections are incite and in line with their particular prerequisites and JIC reestablishment and chance technique. Guarantee recharging terms are marked off and examined with the Guaranteeing supervisor & dispatched as per handle and secure recharges of plans assigned. 

5.Liaise closely with specific bunches to ensure that all client debits/credits/cards/documents are issued precisely & dispatched immediately interior set TATS and as per clients SLA assention.Screen advance of all/any advancements concurred upon with client and to be executed by different teams. 

6.Ensure correct and fortunate setting up and organization of enrollment unobtrusive components in Actisure for plans allocated. Client information base ought to be up to date, clean and rectify at all times. Guarantee dynamic list is sent to client/intermediary frequently for confirmation, back on premium/excess collection to avoid client going into suspension.

7. Give the fundamental bolster to mediator by preparing them on the restorative items where required. 

8. Make alter and add up to internal monthly/quarterly and annually portfolio execution reports and exterior client reports and ensure these are sent right away to the intermediary/client or line manager/supervisor for inward reports. 

9. Be mindful of any regulatory/legal changes influencing clients. Guarantee all JIC – Know Your Client, IRA and government regulations/rules are complied with. 

10. Be completely committed and committed to individual advancement and development, working towards the accomplishment of targets on concurred intermittent premise. Go to preparing programs, workshops and workshops as coordinated by Management. 

11. Back obligations for the financiers as coordinated by Endorsing Manager.

Key Competencies

1. Wellbeing Benefits Arrange Management 

2. Deals and Client Service 

3. Solid IT Aptitudes and database administration 

4. Introduction and open talking skills 

5. Great report composing, communication and interpersonal skills


1. College Graduate in commerce related degree com/Finance/Business Adm/Insurance Option/Marketing, or economics). 

2. Capable within the utilize of Microsoft office suite & bundles (word, exceed expectations, PowerPoint and vision). 

3. Proficient protections capabilities – CII/COP (Gen and Restorative Papers) an included advantage. 

4. COP (Restorative & Gen Paper). 

5. Information of actisure bundle – included advantage.

Relevant Experience

Least of three years’ involvement within the protections industry ideally in client overhauling. Encounter in handling SME clients/portfolio could be a must. The fruitful part holder should also have deals involvement with a tall closing proportion In case you’re qualified and looking for an energizing modern challenge, it would be ideal if you apply through citing the Work Reference Number and Position by 25th June 2021.

Only shortlisted candidates will be contacted.




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